Return & Refund Policy
Returns
We want you to love your handmade pieces. You have 30 days after receiving your item to request a return.
To be eligible, your item must be:
To start a return, contact us at casalegaspistore@gmail.com or through our website chat. Once your return is approved, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Customers are responsible for return shipping costs on change-of-mind returns, and original shipping charges are non-refundable. (For damaged, defective, or incorrect items, see below — those are on us.)
Because every piece is handmade and fragile, please pack returns carefully for transit; we recommend reusing the original packaging.
Damage, Wrong Items, or Shipping Issues
Please inspect your order as soon as it arrives. If your item arrives damaged, broken, defective, or incorrect, contact us ideally within 48 hours of delivery, and no more than 7 days after delivery, at casalegaspistore@gmail.com or via chat.
Please include these details:
What happens next:
These photos help us review the issue quickly and, when applicable, file a claim with the shipping carrier. We'll process your replacement or refund as soon as possible once we've reviewed your photos.
⚠️ Important: Please do not throw away the item, packaging, or box until we have reviewed the issue. We may need them to process your claim.
Return Condition & Inspection
Once we receive a returned item, we inspect it to confirm its condition:
Refunds
We'll notify you once we've received and inspected your return, and let you know whether your refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at casalegaspistore@gmail.com or through our website chat.
Questions?
Reach us anytime at casalegaspistore@gmail.com or through our website chat for any return or refund question.
Hassle-Free Returns: Return your items within 30 days for a full refund or exchange.
Easy Return Process: Simply follow the easy steps to return or exchange your order.
Refunds Processed Quickly: Get your refund promptly once we receive the returned item.
Shop with Confidence: We want you to love what you ordered
Every piece is shaped and hand-painted by skilled artisans in Mexico using techniques passed down for generations. From Talavera to stoneware, no two pieces are exactly alike — each one carries the character of the hands that made it.
Indulge in a premium shopping experience with secure payments, complimentary shipping, and hassle-free returns.
Plus, elevate your gifting experience with a special gift message
